The GEIS team goes the extra mile for its clients by guaranteeing ‘No Surprises' in all of their services. Cosgrove emphasizes, “The key to delivering to the ‘No Surprises’ principle is to have sound knowledge of the business drivers, objectives, and processes. This leads to the right solution for the client, and not just a technical solution. The payback is once a project commences, our insight ensures that an optimum outcome is achieved within the agreed timeframe.”

Having worked closely with clients in the utility and telecommunication industry for decades, the GEIS team has acquired a sound, practical understanding of its complex challenges. “Our team believes technology only reaches its full potential when it is driven by an intuitive understanding of the business it serves,” says Cosgrove. The team identifies client requirements and suggests suitable products for them depending on where they are in their development and product maturity cycles. Most often, the company uses cloud-based tools to assist inthe collaboration and to enable clear and concise communication externally and internally, which is essential for successful outcomes. Further, GEIS takes a flexible and agile approach to deliver solutions while complying with regulations and providing higher returns. “We aim to make sure that the appropriate solution is covered in the initial implementation,” adds Cosgrove.

The client services team is available anytime, providing front-line support capable of guiding customers, overseeing implementation, and delivering training services. Altogether, the company proactively serves and supports its customers, essentially reducing their concerns and allowing them to remain focused on other areas. “System integrations tend to be both complex and critical to our client’s BAU processes. Several of our clients have effectively outsourced day-to-day support to GEIS, giving them confidence that issues arising with business-critical processes will be addressed in a timely manner by highly expert personnel,” remarks Cosgrove.

"The key to delivering to the ‘No Surprises’ principle is to have sound knowledge of the business drivers, objectives, and processes. This leads to the right solution for the client and not just a technical solution"

For over a decade now, GEIS has assisted numerous clients on the geospatial front. The company has worked with GE in the globalization of its GE Electric Office product. This led to GEIS being subcontracted to undertake the first Electric Office 4.3 implementation worldwide. Similarly, GEIS has developed interfaces to a number of advanced distribution management systems (ADMS). In addition, GEIS has helped telecommunications clients by supporting integration activities between OSS and BSS systems to expose GIS data more widely to operational and business functions.

GEIS will continue to enable its customers to make informed and practical decisions in combination with their wide range of the latest geospatial solutions. “We want to continue to be one of the preeminent geospatial technical solution providers and integrators. We are committed to assisting companies in exposing their spatial and location resources to a wider enterprise audience, which will provide considerable additional value using web mapping tools without the need for data migration,” concludes Cosgrove.